Do it in the app
Situation | Where |
|---|---|
Running late | En Route (tells the customer) + Need help? → I'm running late |
Can't get in / customer not home | Need help? → Can't get inside |
Home much dirtier or bigger than booked | Request More Time, and Need help? → Home in Bad Condition |
Something broken (by you, or before you arrived) | Report a breakage on the booking |
Parking problem | Need help? → Can't Find Parking |
Need to move a job | Request a new time on the booking |
Can't attend a job | Can't attend this booking? |
Holidays | Schedule → Request Time Off |
Pay questions | Earnings page |
Call or text us
1300 009 363 — Mon–Fri 9am–5pm AEST, Sat–Sun 10am–2pm AEST
Call for anything urgent on a job: safety, a customer dispute, a lock-out that isn't resolving, an emergency in the last 24 hours before a job.
hello@simplymaid.com.au for anything that can wait: account details, documents, giving notice.
Talk to us when
Something on a job doesn't match this guide.
A customer asks you to do something outside the checklist.
You've had an accident or you're unwell and have jobs coming up.
You're unsure. A one-minute call beats a bad review.
We'd rather hear from you too early than too late.
