TOTAL PEACE OF MIND
We've got you covered, so you can relax. Every clean includes $10M public liability insurance, a 48-hour happiness guarantee, and identity-verified cleaners — all built in, not bolted on.
Verified Cleaners
We perform a full identity check on every cleaner using Stripe Identity before they ever step into a customer's home. No shortcuts, no exceptions.
Government ID verified through Stripe Identity — we know exactly who is entering your home.
Every cleaner passes a police background check and reference verification before onboarding.
Real-time ratings across punctuality, acceptance, completion, and customer feedback decide who stays on the platform.
Based on 2,300+ verified reviews
Quality you can count on
Our multi-tier rating system tracks six independent metrics in real time. Cleaners earn their way from New to Trusted, Preferred, and Top Rated — so every customer gets a consistently great experience.
Acceptance rate — cleaners who show up when they say they will
Completion rate — jobs finished without cancellation or no-show
On-time rate — arriving within 60 minutes of the scheduled start
Customer rating — your feedback directly shapes who stays on the platform
Recent activity — active cleaners who are consistently working and improving
Lifetime experience — long-term commitment rewarded with higher tiers
Our promise to you
If you're not completely happy with your clean, let us know within 48 hours. We'll send the same cleaner back to make it right — free of charge. That's our promise to every Simply Maid customer.
Care & Cover™
Up to $10 million in public liability insurance, underwritten by Chubb — one of the world's most reputable insurers.
Upfront pricing on every booking. No upsells, no sketchy contracts — what you see on our booking form is what you pay.
Safe, secure online payments powered by Stripe — a leading global payment processor. No cash, no fuss.
Every booking is automatically protected. No extra steps, no opt-ins, no fine print.
Verified, background-checked professionals rated by real customers across Australia
Leichhardt
Leichhardt
1–3 years with Simply Maid
Kallangur
house
Springwood
house
Herston
house
Kelvin Grove
house
Jindalee
office
Daisy Hill
house
Chermside
office
Redcliffe
house
Greenslopes
house
Calamvale
house
Police-checked, insured, and rated by real customers near you.
Most platforms leave you to sort out insurance yourself. We build it into every booking.
Other platforms may offer optional insurance add-ons at extra cost.
What our customers say
Real feedback from real customers. Their words shape how we improve — and who stays on our platform.
Fatimah did a great job for our first clean. Our house hadn't had a deep clean in a long time and Fatimah was very thorough in cleaning all the areas that needed attention. This sets us up for our regular cleans now and we can finally get on top of the house cleaning :)
She was lovely and kind and understanding about my disability. But I wasn't super happy with the final product. It looked rushed when she had plenty of time. Bathroom sink is dirty, stove is dirty, there is fluff and dust everywhere, very rushed job on dusting and vacuuming.
Tshering is amazing but the Simplymaid system seems to be out of sync with the review prompts. I hope this is not impacting his payments too. I will send a separate email about future bookings as our requirements have changed but we are very happy to have Tshering continue attending for us in the future.
Fatima did such an amazing job. She was extremely thorough, organised and on time. Everything was so clean and fresh. Thank you so much.
Thank you for the excellent cleaning service. Everything looks spotless, and I really appreciate your hard work!
They were thorough and efficient.
good job thank you :)
They even cleaned my keyboard! Their work is amazing.
Fatima was very nice and she cleaned everything really well. We are pleased with the results
My oven and fridge look amazing!!
Fatima did a fantastic job, lovely and professional, 5 ⭐️
A great job was done! House looks sparkling clean. Thanks so much!
Showing 12 of 9,952 reviews
Got questions?
Real answers to the questions our customers ask most. Still stuck? Our support team replies within the hour, every weekday.
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