Do
Arrive early, with your full kit, ready to start.
Tap En Route when you leave and Start Job when you walk in — that's your check-in.
Do a quick walk-through with the customer before you start.
Photograph any damage you find before you start and report it in the app (see Something is broken). Customers can't blame you for what you've already reported.
Read product labels. Test unfamiliar products somewhere hidden first.
Work top to bottom, finish with floors, and check your own (and your team's) work.
Leave valuables exactly where you found them. If something's on the floor, put it somewhere visible.
Take photos of anything unusual — clutter, hazards, pests — and report it.
Don't
Don't use a product you're unsure of. Oven cleaner and bleach destroy benchtops, taps and floors.
Don't use any chemical on TV or computer screens.
Don't use the customer's products or equipment unless they ask you to.
Don't argue with a customer. Be polite, leave if you need to, and call 1300 009 363.
Don't contact a customer to reschedule or cancel — use the app so we can look after them.
Don't leave your products or equipment behind.
Don't bring anyone who isn't an approved Simply Maid cleaner. Every person on a job must have completed our checks.
Never take anything from a customer's home. Theft means immediate removal from the platform and possible legal action.
